Privacy Policy

This Privacy Policy outlines how Slaqa Salon collects, uses, and protects your personal information when you visit our website, make a booking, or engage with our hair, beauty, and lifestyle services across our branches in Durban, KwaZulu-Natal.

We may collect the following types of personal information:

• Booking Information: Name, phone number, email address, chosen service, branch, appointment date and time, and any special requests you choose to include.
• Website Usage Information: IP address, browser type, pages visited, and session duration — collected through cookies and analytics tools.
• Communication Data: Any personal information you share through our contact form or direct messages.

We use the information we collect to:

• Confirm and manage your appointment at your chosen branch
• Send you a booking confirmation by email and/or WhatsApp
• Contact you if your appointment needs to be rescheduled or cancelled
• Respond to enquiries submitted via our contact form
• Improve our website and the services we offer
• Comply with our legal and regulatory obligations under POPIA

We process your personal data based on one or more of the following grounds:

• Your consent, given when you submit a booking or contact form
• Contractual necessity — to process and fulfil your booking
• Our legitimate interest in operating a professional salon service
• Legal obligations we are required to comply with under POPIA

We may share your personal information only with the following service providers, strictly to operate this website and deliver our services:

• Supabase — encrypted cloud database where booking records are stored
• Resend — transactional email service used to send booking confirmations
• WhatsApp — used to send booking notifications and allow direct communication
• Government agencies or regulators, if required by law

We do not sell your personal data.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include HTTPS/TLS encryption for all data in transit, an encrypted database with restricted access, rate limiting on all booking endpoints, and bot protection on our forms.

We retain your personal information only as long as necessary:

• Booking records — retained for 12 months from your appointment date, then permanently deleted
• Contact form messages — retained for 90 days from submission, then permanently deleted

Under POPIA, you have the right to:

• Access and review the personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain data processing activities
• Withdraw your consent at any time

To exercise these rights, email us at slaqaholdings@gmail.com with the subject line “POPIA Data Request”. We will acknowledge your request within 3 business days and respond within 30 days.

If you believe we have handled your information unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Our website uses cookies to support core functionality and analyse visitor behaviour. Essential cookies are required for the booking system to operate and cannot be disabled. Analytics cookies (Google Analytics) are only activated if you accept via the consent banner. You can manage or disable cookies at any time through your browser settings — the consent banner will reappear on your next visit.

If you have any questions or concerns about this Privacy Policy, please contact us: