Refund Policy
Online Payments
- This policy applies to online bookings paid online through PayFast on the Slaqa Salon website.
- Your appointment is confirmed only after PayFast confirms the payment and our system creates the appointment booking for you.
Eligible Cancellations
- Cancel a paid online booking before the appointment starts using your booking reference and the phone number or email address on the booking page.
- Eligible cancellations receive a full refund to the original payment method. Refunds are processed manually within 24 hours of the cancellation.
Late Cancellations And No-Shows
- Paid online bookings cannot be refunded after the appointment has started. The same applies to no shows.
- Completed bookings cannot be cancelled through the website. Contact us if an exceptional circumstance affected your appointment and our team will review it.
Payment And Booking Problems
- A failed or cancelled PayFast payment does not create a booking. If your bank shows a pending charge, allow the payment provider time to release it, then contact us if it remains unresolved.
How To Request Help
- Keep your booking reference and payment details available when contacting us.
- We never ask you to send your full card or banking password.
Email: slaqaholdings@gmail.com
Phone: +27 66 564 1784
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